It is the ability to understand and regulate our emotions and that of others tohandle interpersonal relationships effectivelyIntelligence alone means the ability to acquire and apply knowledgeEI is inclusive of self awareness, self regulation, empathy, social skills and Motivation. The major application are:
- Improve the performance of individual worker
- Improve in overall organisational performance
- Increase in the trust , cooperation, coordination
- Better results, attainment of satisfaction
- Social Harmony
- Non Mechanisation
- Incorporation of humanistic element in organisation
- It impart loyalty among the worker and hence high retention
- It give strength to deal with unforeseen and unprecedented problems
- Ability to appreciate diversity
- Faster conflict resolution